Terms of Service

OVERVIEW

Welcome to 3D Toy Lab! The terms “we,” “us,” and “our” refer to 3D Toy Lab. 3D Toy Lab operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience collectively referred to as the “Services.” 3D Toy Lab is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them, are referred to as the “Terms of Service” or “Terms.” They describe your rights and responsibilities when you access or use the Services.

Please read these Terms of Service carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services that we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping information.

You represent and warrant that all information you provide through our store is correct, current, and complete and that you have all rights necessary to provide that information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We have made every reasonable effort to accurately represent our products and services in our online store. However, colors and product appearance may differ from how they appear on your screen because of your device, display settings, lighting conditions, and other factors.

Because our products are individually 3D printed, minor layer lines, seams, color variations, texture differences, and small variations in dimensions or finish are normal characteristics of the 3D-printing process. These normal characteristics are not considered defects.

Product colors may also vary slightly between manufacturing batches or from the colors shown in photographs and videos.

We do not warrant that the appearance or quality of any product or service purchased by you will exactly match photographs, videos, digital renderings, or other representations displayed in our online store.

Safety Notice

Some products may contain small or detachable parts that could present a choking hazard.

Products identified as containing small parts are not intended for children under 5 years old. Adult supervision is recommended. Customers are responsible for reviewing and following all product-specific warnings, instructions, and age recommendations before purchasing or using a product.

Products must be used only for their intended purpose. Stop using a product if it becomes damaged, cracked, broken, or develops loose or sharp components.

Safety information may vary by product. Product-specific warnings displayed on a product page or included with a product form part of these Terms.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase.

3D Toy Lab reserves the right to accept or decline an order for any lawful reason at its discretion. Your order is not accepted until 3D Toy Lab confirms its acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. Because some products may be produced, prepared, or customized shortly after an order is placed, we may be unable to accommodate cancellation or modification requests after an order has been accepted.

If we decline, change, or cancel an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided when the order was placed.

Your purchases are subject to return, exchange, cancellation, and refund solely in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and are not intended for unauthorized commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect when the order is placed and will be shown in your order confirmation. Unless otherwise expressly stated, posted prices do not include applicable taxes, shipping charges, handling fees, customs charges, or import charges.

Prices displayed in our online store may differ from prices offered at in-person events, physical retail locations, online marketplaces, social-media platforms, or other sales channels operated by us or by third parties.

We may occasionally offer promotions that affect pricing. Promotions may be governed by separate terms and conditions. If the terms of a promotion conflict with these Terms, the promotion terms will govern for that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and payment information, including your email address, credit-card details, and expiration dates, so that we can complete transactions and contact you when necessary.

You represent and warrant that:

1. The payment information you provide is true, correct, and complete.
2. You are authorized to use the selected payment method.
3. Charges incurred by you will be honored by your payment provider.
4. You will pay all charges incurred at the posted prices, including applicable shipping charges and taxes.

SECTION 5 — SHIPPING AND DELIVERY

Processing times and delivery estimates are described in our Shipping Policy and on applicable product pages.

Processing time refers to the time needed to prepare, produce, inspect, and package an order before it is transferred to the shipping carrier. Carrier transit time begins after the order has been processed and shipped.

All processing and delivery dates are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, labor disruptions, customs processing, incorrect or incomplete delivery information, security restrictions, or other circumstances outside our reasonable control.

You are responsible for providing an accurate and complete shipping address. Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be charged to the customer where permitted by law.

If an order arrives damaged, appears to have been lost in transit, or contains an incorrect product, please contact us promptly at info@3dtoylab.com so that we can review the issue and assist you.

Shipping claims, replacements, and refunds remain subject to our Shipping Policy and Return and Refund Policy.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including trademarks, brand elements, text, displays, images, graphics, photographs, product reviews, videos, audio, and the selection, design, and arrangement of those materials, are owned by 3D Toy Lab, its affiliates, or its licensors and are protected by applicable United States and international intellectual-property laws.

These Terms permit you to use the Services only for your personal and noncommercial use.

Without our prior written consent, you must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit materials from the Services, except as permitted by applicable law.

Except as expressly provided in these Terms, nothing in these Terms grants or should be interpreted as granting you a license or other rights under any patent, trademark, copyright, or other intellectual property belonging to 3D Toy Lab, Shopify, or a third party.

Unauthorized use of the Services may violate federal, state, or international intellectual-property laws. All rights not expressly granted are reserved.

The names, logos, product names, service names, designs, and slogans used by 3D Toy Lab are trademarks or other protected brand elements belonging to 3D Toy Lab or its licensors. You must not use those brand elements without prior written permission.

Shopify’s names, logos, product names, service names, designs, and slogans are trademarks of Shopify. Other names, logos, product names, service names, designs, and slogans appearing through the Services may be trademarks of their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be provided access to tools offered by third parties as part of the Services. We do not necessarily monitor, control, or provide input regarding those tools.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, conditions, or endorsements of any kind.

To the fullest extent permitted by law, we have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the Services is entirely at your own risk and discretion. You should review and approve the terms under which the relevant third-party provider offers each tool before using it.

We may offer new features, tools, and resources through the Services in the future. Those features will also be considered part of the Services and will be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials, features, or hyperlinks provided or operated by third parties.

We are not responsible for examining or evaluating the accuracy, availability, security, or content of third-party websites, materials, services, or functionality that you choose to access.

If you leave the Services to access a third-party website or service, you do so at your own risk.

To the fullest extent permitted by law, we are not responsible for harm or damages related to your access to third-party websites or your purchase or use of third-party products, services, resources, or content.

Please carefully review the policies and practices of third parties before engaging in a transaction with them. Questions, claims, concerns, or complaints regarding third-party products or services should be directed to the applicable third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

3D Toy Lab is powered by Shopify, which enables us to provide the Services to you.

However, all sales and purchases made through our store are transactions made directly with 3D Toy Lab.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a sale between you and 3D Toy Lab, including any injury, damage, or loss resulting from products or services purchased through our store.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or relating to purchases and transactions made with 3D Toy Lab.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Certain personal information may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge that you have reviewed the applicable privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide, secure, maintain, and improve those Services.

Information submitted through the Services may be transmitted to and shared with Shopify and other service providers. Those parties may be located in countries other than your country of residence.

Our Privacy Policy provides additional information about how we, Shopify, and our service providers collect, use, disclose, retain, and otherwise process personal information.

SECTION 11 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, photographs, videos, or other content collectively referred to as “Feedback,” you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, translate, and display that Feedback in any medium for lawful purposes, including commercial purposes.

For example, we may use Feedback to operate, evaluate, enhance, improve, and promote the Services.

You represent and warrant that:

1. You own or have all necessary rights to the Feedback.
2. You have disclosed any compensation or incentive received in connection with the Feedback.
3. Your Feedback complies with these Terms and applicable law.

Unless otherwise required by law, we have no obligation to:

1. Maintain Feedback in confidence.
2. Pay compensation for Feedback.
3. Respond to Feedback.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine is unlawful, offensive, threatening, abusive, defamatory, obscene, objectionable, misleading, or in violation of intellectual-property rights or these Terms.

You agree that your Feedback will not violate the rights of a third party, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.

You also agree that your Feedback will not contain unlawful, abusive, defamatory, or obscene material or any computer virus, malware, or harmful code that could affect the operation of the Services.

You may not use a false email address, pretend to be another person, or otherwise mislead us or third parties about the origin of Feedback.

You are responsible for the Feedback you submit and its accuracy. To the fullest extent permitted by law, we assume no responsibility or liability for Feedback submitted by you or by a third party.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, dimensions, colors, availability, pricing, promotions, offers, shipping charges, processing times, or estimated delivery times.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

We may cancel or modify an order if information relevant to that order was materially inaccurate, including after the order was submitted. If an affected order has already been paid, we will provide any refund required under applicable law and our policies.

SECTION 13 — PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not directly or indirectly access or use the Services:

1. For any unlawful, fraudulent, or malicious purpose.
2. To violate any international, federal, state, provincial, territorial, or local law, regulation, rule, or ordinance.
3. To infringe or violate our intellectual-property rights or the intellectual-property rights of another person.
4. To harass, abuse, insult, threaten, harm, defame, slander, disparage, or intimidate another person.
5. To transmit false or misleading information.
6. To knowingly send, receive, upload, download, use, or reuse material that does not comply with these Terms.
7. To transmit or arrange the transmission of unsolicited advertising or promotional material, including junk mail, chain letters, spam, or similar solicitations.
8. To impersonate or attempt to impersonate another person or entity.
9. To engage in conduct that restricts or prevents another person’s use or enjoyment of the Services.
10. To engage in conduct that may harm 3D Toy Lab, Shopify, another user, or expose any of those parties to liability.

You also agree not to:

1. Upload or transmit viruses, malware, or other harmful code.
2. Reproduce, duplicate, copy, extract, sell, resell, or exploit any unauthorized portion of the Services.
3. Collect or track another person’s personal information without authorization.
4. Spam, phish, pharm, scrape, pretext, or engage in similar prohibited activity.
5. Use a robot, spider, scraping tool, data-extraction tool, automated device, artificial-intelligence tool, agentic system, or manual process to access the Services in a manner prohibited by these Terms.
6. Interfere with, bypass, defeat, or circumvent security features, authorization controls, robot-exclusion headers, or other measures used to restrict access to the Services.

We reserve the right to suspend, restrict, disable, or terminate your access to the Services if we determine that you have violated these Terms.

SECTION 14 — AGENTS

14.1

This section, referred to as the “Agent Terms,” applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any part of the Services.

“Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity and that can operate without direct supervision.

14.2

No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with Section 14.4.

An Agent may not access, use, or interact with the Services after we request that the Agent stop accessing, using, or interacting with the Services.

14.3

We may use technical or other measures to limit whether and how an Agent accesses, uses, or interacts with the Services.

14.4

Agents must:

1. Identify that a request originates from an Agent and disclose the Agent’s name in all HTTP or HTTPS requests by including the following format in the user-agent string: “Agent/[agent name].”
2. Not conceal or obscure that access, use, or interaction originates from an Agent, including by imitating human behavior or attempting to complete or circumvent CAPTCHAs or similar measures.
3. Respond truthfully to questions or prompts intended to determine whether an interaction originates from a human or a computer.
4. Not circumvent or avoid measures intended to block, limit, modify, or control how Agents access, use, or interact with the Services.

SECTION 15 — TERMINATION

We may terminate these Terms or suspend or terminate your access to all or part of the Services, in our lawful discretion, at any time and without prior notice.

You will remain responsible for all amounts properly due through the effective date of termination.

The provisions concerning Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should survive will continue to apply after termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information presented on or through the Services is made available for general informational purposes.

We do not warrant the accuracy, completeness, reliability, or usefulness of general information provided through the Services. Any reliance you place on such information is at your own risk.

To the fullest extent permitted by law, we disclaim responsibility arising from reliance placed on general information by a visitor to the Services or by another person who may receive or learn of that information.

Except as expressly stated by 3D Toy Lab and subject to rights that cannot lawfully be excluded, the Services and products offered through the Services are provided “as is” and “as available,” without representations, warranties, or conditions of any kind, whether express or implied.

This includes implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and noninfringement.

We do not guarantee, represent, or warrant that your use of the Services will always be uninterrupted, timely, secure, or error-free.

Some jurisdictions limit or prohibit the exclusion of certain implied warranties. In those jurisdictions, some of the exclusions above might not apply to you.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, 3D Toy Lab and its partners, officers, employees, affiliates, agents, contractors, service providers, and licensors, as well as Shopify and its affiliates, will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages.

This includes, without limitation, lost profits, lost revenue, lost savings, lost data, replacement costs, loss of business opportunity, or similar damages arising from or relating to:

1. Your use of or inability to use the Services.
2. A product purchased through the Services.
3. Errors or omissions in content.
4. Content or products posted, transmitted, sold, or otherwise made available through the Services.
5. Unauthorized access to or alteration of your information.
6. Any other matter relating to the Services.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, statute, or another legal theory, even if we were advised that damages were possible.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those jurisdictions, our liability will be limited only to the maximum extent permitted by law.

Nothing in these Terms limits liability that cannot lawfully be excluded or limited.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless 3D Toy Lab, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, costs, or third-party claims, including reasonable attorneys’ fees, arising from:

1. Your material breach of these Terms or documents incorporated into these Terms.
2. Your violation of applicable law.
3. Your violation of the rights of a third party.
4. Your misuse of the Services.

We will notify you of an indemnifiable claim. A delay in notification will not relieve you of your obligations unless the delay materially prejudices your ability to respond.

Where permitted by law, we may control the defense and settlement of an indemnified claim at your expense, including the selection of counsel. We will not agree to a settlement imposing nonmonetary obligations on you without your consent, which will not be unreasonably withheld.

You agree to reasonably cooperate in the defense of an indemnified claim, including by providing relevant information and documents.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law.

The unenforceable portion will be treated as severed from these Terms. The determination will not affect the validity or enforceability of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted through the Services constitute the entire agreement and understanding between you and us regarding your use of the Services.

They replace prior or contemporaneous agreements, communications, and proposals, whether oral or written, regarding the Services, including prior versions of these Terms.

Any ambiguity in the interpretation of these Terms will not automatically be construed against the party that drafted them.

SECTION 21 — ASSIGNMENT

You may not delegate, transfer, or assign these Terms or your rights or obligations under these Terms without our prior written consent. Any attempted assignment made without required consent may be void.

We may transfer, assign, or delegate these Terms and our rights and obligations in accordance with applicable law.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services will be governed by the applicable federal laws of the United States and the laws of the state in which 3D Toy Lab is headquartered, without regard to conflict-of-law principles.

Subject to applicable consumer-protection laws, you and 3D Toy Lab consent to the venue and personal jurisdiction of the appropriate courts located in that jurisdiction.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning or interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

You may review the current version of these Terms of Service on this page at any time.

We reserve the right, in our lawful discretion, to update, modify, or replace any part of these Terms by posting revised Terms through the Services.

Where required by applicable law, we will provide notice of material changes. Changes will become effective on the date stated in the notice or, if no date is stated, when the revised Terms are posted.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those changes, except where applicable law requires another form of consent.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

3D Toy Lab
Email: info@3dtoylab.com

For questions concerning products, orders, shipping, returns, or refunds, please contact us by email. We typically respond within one to five business days.